Robbe D. Morris

Sanford, FL 32771

407.758.8043

Current Status

Possess a wide range of interests, experiences and skill sets. These days I manage software development and quality assurance teams. My team deals primarily with accounting and financial services applications. Over the last 6 years, I've obtained considerable experience writing law enforcement related applications for the State of Florida Criminal Justice Interfaces, Evidence Labs, Warrants, Jail, Case Management, Finance, Civil Service/Records, Traffic Citations, Crash Reports, Juvenile Detention Centers, Cross County Communication and Data Sharing Applications, etc...

In my spare time, I am a Plural Sight author and create training courses for IT professionals.

Awards

• In May 2016, I received two Unit Citations from the Seminole County Sheriff’s Office for work on probation and jail finance applications.
• In April 2014, I received the Seminole County Sheriff’s Office Service Award.
• In October 2013, I was again awarded Microsoft MVP status by Microsoft for Visual C# for the 10th straight year.  ( MVP status is not a certification.  It is an award direct from Microsoft. )
• In April 2005, I received a prestigious Gartner Merit Award.
• In June 2003, myself and members of our team received Gartner's corporate Silver Team Award for Excellence for work on the Gartner Survey Generation and Data Collection Tool.
• In January 2003, I received Gartner's corporate Silver Award for Excellence in the Measurement division.
• In January 2000, I received Sprint TELECENTER's Y2K Readiness award.
• In July 1998, I received Sprint TELECENTER's Operational Excellence award.
• In December 1996, I received an APAC Excellence award for our digitized voice integration.
• In February 1991, I received the Sales Manager of the Month award for high performance.

Professional Experience

07/17 - Present  Software Answers, Inc.   Orlando, FL

Director of Software Development

The worldwide leader in Corporate Housing, Serviced Apartment, and Apartment-Hotel Property Management/Accounting Systems. Hands on Director of a team of developers and quality assurance software testers.

The team designs, develops, and supports a complex enterprise level application environment centered around our core accounting and reservation management system known as Oscar. We have dozens of web services, customized web portals, interfaces into external booking and banking systems, and our OCR based bill/invoice scanning and processing service known as Payable Stream just to name a few.

01/99 - 06/17  Equals Solved, Inc.   Sanford, FL

Owner of the software development contracting firm Equals Solved, Inc (the only employee and/or contractor).  Active and former direct contracts shown below include the Seminole County Sheriff’s Office, Brighthouse Networks, and the American Seniors Association.  My company also owns NullSkull.com (.net developer portal) which has hundreds of programming related articles and answered thousands of forum questions.  Today, this web site is largely a part-time endeavor managing other writers/contributors, system administration, and advertising.  Took a break from contracts between October of 2009 and November of 2010, to work on web site enhancements full-time.

09/15 - Present  American Seniors Association (Part-time Contract Assignment-Equals Solved)   Bradenton, FL

Sr. Software Engineer

• americanseniors.org is an ASP.NET 4.0 web site that utilizes Bootstrap to incorporate responsive design.  Customer relationship management, small scale content management system, marketing mail bundles, and data exports. The admin web site also uses SignalR for data transmission.

06/11 - 06/17  Seminole County Sheriff's Office (Contract Assignment-Equals Solved)   Sanford, FL

Sr. Software Engineer

• seminolesheriff.org is one of several ASP.NET 4.0 web sites that utilize Bootstrap to incorporate responsive design.  Other sites are intranet based for display of 911 data and Jail inmate data.
• Designed various ASP.NET 4.0, ASP.NET MVC, WCF, SignalR, Message Queue, and Asynchronous Socket oriented .NET 4.0 assemblies/applications to interface with the Florida Department of Law Enforcement via the Florida Criminal Information Center (FCIC) and National Criminal Information Center (NCIC) interface. Includes a text parser for FCIC and NCIC messages turning raw text reports into structured data.
• Converted several PHP applications into ASP.NET 4.0 applications.
• Converted several VB 6.0 desktop applications into ASP.NET 4.0 applications.
• Upgraded existing ASP.NET 4.0 applications that supported the Seminole County Courthouse and the Seminole County Jail.
• Created an ASP.NET application for use on mobile tablets and PCs to track all inmate activities and locations throughout the Seminole County Jail (ELIS).
• Designed an ASP.NET user interface and created WCF services in order to share data in Seminole County systems with Orange County.
• Wrote an ASP.NET 4.0 application that utilized JSON and JQueryUI to support the administration of warrants and writs for the Seminole County Sheriff's Office.
• Wrote the ASP.NET application Global Search. This ASP.NET 4.0 application (with supporting .NET services and scheduled jobs) gave investigative services powerful research capabilitities and human linkage analysis across numerous databases, inmate management applications, and case management applications which were used to solve crimes. DTSearch was used as the search engine.
• Wrote an ASP.NET 4.0 application to collect electronic timecards for employees.

10/09 - 06/11  NullSkull.com .NET Developer Portal (Equals Solved, Inc.)  Sanford, FL

Took a few months off to work full-time on the portal. Upon completion of two big projects, returned to contract assignments.

03/09 - 10/09  Bright House Networks, Inc. (Contract Assignment-Equals Solved)   Maitland, FL

.NET Evangelist

• Provided day to day guidance and oversight of all web software development activities for 10 software engineers, definition of our best practices, methodologies, and implementation of third party tools.
• Lead the CMS migration teams for the television news web sites cfnews13.com and baynews9.com.  The migration involved moving from Ektron CMS to Open Text (Red Dot CMS).
• Lead the implementation effort to convert many of our custom applications previously tightly integrated into our CMS platforms over to Microsoft Silverlight line of business applications.  This enabled us to have the appearance of tight integration without the custom applications actually being integrated into the CMS at all.
• Implemented new architectural guidelines for combination offline WPF/online Silverlight line of business applications.  Created tools to generate solutions, projects, and source code to act as the baseline for our standardized architecture.  Conducted ongoing training classes on architecture and design.  This included both in person classes and custom built video based training.
• Our team consisted of 10 software engineers.

06/08 - 12/08  Alinean, Inc.  Orlando, FL

.NET Evangelist

• Lead a team of 3 WPF software engineers.
• Performed software development duties for Alinean's offline Enterprise ROI tool known as Pack-N-Go.  This tool utilized C#, WPF, VistaDB.NET, and Excel calculation engines.
• Created the master architecture as part of the transition from the Java version of the Enterprise ROI tool to the next generation of Alinean's Enterprise ROI tools in 100% Microsoft technologies.  The next generation Enterprise ROI used a shared code base between the online version in Microsoft Silverlight/WCF/SQL Server 2008 and the offline version in Microsoft WPF/SQL Server 2008 Compact Edition.

06/07 - 06/08  Equals Solved, LLC  Sanford, FL

Chief Technology Officer

• Myself, and two other individuals attempted a start-up software company in 2007. I architected and developed the product line described below. However, the other two individuals scheduled to operate the business in 2008 opted not to leave their current positions and out of the business in 2008.
• Developed our AdvancedXL Server, Designer, and Data Analyzer products. This software family is designed to construct complex rule driven web applications from bits and pieces of Microsoft Excel files and integrate with them at runtime. AdvancedXL utilized C#, ASP.NET, .NET Windows Forms, .NET Web Services, SQL Server, and Excel calculation engines.
• Managed online marketing and promotional efforts.
• Managed email marketing efforts.
• Conducted sales calls with potential new clients.
• Created training videos.
• Managed accounting and budgets.

04/00 - 06/07  Gartner Group  Maitland, FL

Sr. Software Engineer (Grade 12)

• Worked as the lead architect and engineer for the Gartner IT Leaders toolset.  This toolset enables Gartner to turn vast arrays of differing research into web based interactive data capture, analysis, and charting tools for our clients.  What used to take months to bring to market now takes days.  Gartner IT Leaders utilizes ASP.NET, SQL Server, C#, .NET Generics, and .NET Web Services.
• I have lead the teams for Gartner Hosted Online Survey Tool, Total Value of Opportunity (TVO), K12 TCO Schools, Web Workspace, and Web Decision Engine.  When needed, I served as an advisor for the Decision Engine for Cost Management team.
• Implemented the ASP.NET session management solution ScaleOut StateServer for IIS across our web farm.  This eliminated session loss issues with corporate users who ran their outgoing network traffic through proxy servers.

Sr. Software Engineer (Grade 11)

• Worked with a team of software engineers developing business analysis tools in an n-tier/object oriented environment with Visual Basic 6.0, XML, Excel, and Microsoft Access.  Our software, Decision Tools For Vendor Selection, is designed to build analytical database models containing very detailed information about a specific product and how the major competitors compare with each other based on the client's specific environment scenario.  The Model Authoring Tool is the parent software that constructs vendor analysis data models used in Decision Engine and eRequest.  I worked primarily on its user interface and business logic components that are also used across other applications in the business to business software family.  These components make use of in-memory COM object knowledge trees (similar in nature to an XmlDocument) with thousands of nodes running upwards of 26 levels deep.
• In March 2002, the web workspace project that I architected and built was released.  It was designed to pull information from the analytical models (Model Authoring tool) and push the data up to our web server.  A server side process then reviews the data stream (compressed XML) and dynamically generates complex data entry pages for vendors to use while answering questions.  Upon completion, the data stream can then automatically be imported back into the desktop analytical models.  This software family is sold to various businesses in conjunction with Gartner's analysis of the products and services in question and is written in ASP.NET (C#), HTML, JavaScript, XML, and SQL Server.
• In June 2002, Gartner's Network Capacity Planning was released.  This website is designed to evaluate a myriad of network usage statistics and return the exact amount of network bandwidth needed.  The tool supports an unlimited number of different customized versions to allow for detailed analysis under a wide variety of custom network configurations.  I served as the lead developer on this project.  The NCP website is written in ASP.NET, XML, HTML, JavaScript, Excel/MathCad, and SQL Server.
• In August 2003, Gartner's Total Value of Opportunity was released.  This website is designed to expand upon Total Cost of Ownership principals and attach risk assessment values to its calculations.  It is the next generation of Gartner ROI oriented tools.  I served as the lead developer on this project.  This website is written in ASP.NET (C#), XML, HTML, Excel, JavaScript, and SQL Server.

05/97 - 04/00  Sprint TELECENTER's Inc.   Maitland, FL

Programmer Analyst Level IV

• Provided project management for our Programmer Analyst's Level I-III.
• Handled virtually all technical discussions and discovery meetings with our clients.
• Designed and built the relational database structure and stored procedures for STI's internal data warehouse (AMI) in Oracle.
• Designed and built our Blended Call Management Solution (VB 6.0) which provided Inbound/Outbound simultaneous CTI interaction with our Rockwell ACD phone switch and Tandem VarCTI CTI Server.  BCMS also had direct live integration with our data warehouse.
• Architected and built our AMI intranet site and web based reporting solution in ASP and ActiveReports.

Programmer Analyst Level III

• Designed and created various client specific applications and processes in BROCK, EIS and Informix.
• Designed and developed all new standard applications and processes in Visual Basic 5.0/6.0 and Oracle as they were migrated from BROCK, EIS, and Informix.
• Started and ultimately led the "Accuracy in Measurement Initiative" (AMI).  This would later evolve into an integrated call center data warehouse with direct ties to a custom built call management platform known as BCMS.

05/94 - 04/97  APAC Customer Services Inc.   Cedar Rapids, IA

Systems Analyst

• Architected database schemas in Oracle.
• Wrote Pro C and Oracle PQL jobs for reporting, data manipulation, and transfer.
• Provided project management for new projects.
• Responsible for the training and development of five Programmer Analysts.
• Fully automated data transfer and load tasks between mainframe systems and our EIS Call Managers in the field.

Programmer Analyst

• Wrote UniBasic backend data manipulation jobs against UniData databases.
• Wrote UNIX, C, and FoxPro scheduled jobs for data manipulation and transfer.
• Wrote UNIX, AWK, and Pcode functions to interact with our digitized voice recording system.
• Wrote Pro C and Oracle PQL jobs for reporting, data manipulation, and transfer.
• Performed EIS Call Manager agent scripting and reporting.
• Mastered a proprietary GUI application similar to VB utilizing Oracle as the RDBMS for AT&T.
• Provided training and mentoring to two Programmers.

Programmer

• As APAC Customer Services grew, a long awaited position in the IT department became available which I accepted.
• Performed EIS Call Manager agent scripting and reporting.
• Wrote UNIX and FoxPro scheduled jobs for data manipulation and transfer.

Call Center Manager (Fort Madison and Newton, IA

• Managed and trained 1 Assistant Operations Manager, 6 supervisors, and 120 sales representatives.
• Managed call center operations, quality, training, and business volume budgets.
• Led client visits to our call center.
• Led call center startup team for our new call center in Newton, IA.
• Led community involvement activities with the Chamber of Commerce and area businesses.
• Served as an operations liaison to our IT department in an advisory capacity.
• During extremely difficult times for the company, I also provided software development services on the EIS Call Manager platform.  This generally occurred when the IT staff was overwhelmed with work volume and subsequent deadlines.  Failure to meet those deadlines almost always meant permanent loss of business and layoffs across call centers.

12/92 - 04/94  Time Customer Service Inc. (Time Magazine)   Ocala, FL

Assistant Operations Manager

• Managed a team of 12 supervisors and 200 sales representatives across day and night shifts.
• Managed master product call schedules and volumes for the entire call center.
• Worked closely with consumer marketing directors for Sports Illustrated, Time, Entertainment Weekly, and Fortune magazine to write sales scripts and develop attractive consumer offers.
• Trained supervisors how to manage and train their own teams.
• Led client visits to our call center.
• Trained a day and a night supervisor to assume more of my day to day duties. Upon completion, I took over much of the software development for our agent scripting platform on the EIS Call Management System (previously just an off hours hobby/interest of mine).  Our real time dynamic consumer targeting needs went beyond what our developers could do or be trained to do.  I learned additional proprietary EIS techniques and code languages in order to write adaptations/hacks to our agent scripting platform.  These adaptations enabled us to target offers at runtime to specific customers based on customer attributes.  The performance boost from this endeavor spread across all of our clients which in turn brought in significant increases in new business.

02/89 - 11/92  Neodata, Inc.   Omaha, NE

Sr. Sales Manager

• Managed a team of 3 sales managers.
• Managed a calling floor of 70 sales representatives.
• Trained sales managers.
• Managed master product call schedules and volumes.
• Responsible for call quality, performance, and revenue.

Branch Trainer

• Devised new employee training courses.
• Conducted new employee training classes.
• Interviewed new employees.

Sales Manager

• Managed and trained a team of 25 sales representatives.
• Managed product call schedules.
• Interviewed new employees.

Sales Representative

• Sold a wide variety of products and services for Fortune 500 companies.

Professional Education/Certification

• 1996  Oracle - Certified in solutions 2000 GUI database management system.
• 1996  EIS Call Manager - Certified in system administration, scripting, and pcode.
• 1990-1991  Iowa Western Community College (Council Bluffs, IA) - Attended business management classes.
• 1984-1988  Stanton Community High School (Stanton, IA) - Graduated in 1988.
  Completed business management and accounting classes.
  Completed all available computer science classes.
  Co-captain of the football and basketball teams.
  

Primary Skills

Microsoft technologies:  C# .NET, Silverlight, WPF (Windows Presentation Foundation / XAML), WCF (Windows Communication Foundation - Web Services), ASP.NET MVC, SignalR, ADO.NET, SQL Server, IIS, and Windows Server (2003 and 2008).  Other technologies:  DTSearch, VistaDB.NET, XML, Oracle, UNIX, FoxPro, EIS Call Manager, VarCTI (Tandem OS), JavaScript, JQuery, and HTML.

Employee development: trained software engineers, quality assurance analysts, sales representatives, supervisors, trainers, and assistant operations managers.